Description
Bad attitudes, jealousy and disruptive behaviour will sabotage hospital morale, lower self-esteem and reducing teamwork and productivity. When toxic behaviour infects a organization at any level, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution!
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behaviour.
What will you learn
How managers inadvertently reward negative and destructive behaviours?
The steps you need to act on in order to keep total control of the situation
The four types of problem employees there can be and how they become a problem
How to turn around the gossip, gab, and the grapevine to create more empowered employees
How do you tell when someone is lying to you, and how do you confront them on it?
When to focus on the behaviour you see and not the attitude behind it?
How to identify all the forms of bullying there are that you need to control?
Learn which topics should not be talked about at work.
How to stop the rumour mill before it gets started with a policy of transparency?
Why do people want to ‘push your buttons’ with their off-side or inappropriate comments?
The D.I.S.C. Personality Profile – teaches how people do what they do - good or bad.
How to control the unwritten rules of the office that becomes the negative culture to discipline?
How to adopt great techniques to use when employees blame others or deny responsibility?