Description
Making the Transition from Staff Member to Supervisor
Management Skills for New Supervisors
Confronting the Tough Stuff: Managing “Difficult” People
New supervisors will be ready to hit the ground running with the skills learned in this Webinar. Be ready to take on any challenge, be your best and put what you’ve learned into practice immediately.
You will learn the skills you need to plan, prioritize and execute effectively each and every day. Putting into practice both the “hard stuff” and soft stuff” will help you meet new challenges with increased confidence, respect and power.
One of the toughest parts of a manager’s job is dealing with and turning around problem employees. The solutions aren’t “textbook”, yet in this Webinar, you will gain skills and tools for solving problems and making decisions, especially when dealing with those who challenge you the most.
What will you learn
Setting Yourself up for Success
Understanding your new role as a supervisor
Making a change or letting go: Working with the three phases of change
Recognizing common challenges and pitfalls to avoid
Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
Motivating Others
Understanding what motivation is
Understanding what motivates each and every one of your direct reports
Creating Performance Plans and Professional Development Plans which address individual motivation
Managing Employee Performance
Setting SMART goals for yourself and others
Using a five-step model to train your employees
Giving and receiving supportive and corrective feedback
Managing Up
Understanding and adapting to your manager’s style
Anticipating your manager’s needs and fulfilling them
Developing the best possible relationship with your manager
Communication Skills
Demonstrating active listening to show understanding and check content
Asking questions that uncover valuable information and strengthen the relationship
Great Performance Through Coaching
Demonstrating giving and receiving feedback constructively
Assessing your own strengths and development needs as a coach
Asking questions that increase employees’ self-awareness and accountability
Delegating Effectively
Creating a plan for delegation and using this process to assign key tasks
Overcoming your fears of turning over responsibility and authority
Handling Conflict with Ease
Knowing your conflict-handling styles
Developing the right conflict approach for each individual and situation
Managing Your Time
Applying the time priority model to workplace tasks
Managing and protecting your time to get more of the right things done